Terms of Service

In effect since 2026-09-01

These are the terms of the agreement between your salon and us. They are written plainly on purpose. Questions to info@lazarustech.ca.

1. Who this agreement is with

Shelley is operated by Lazarus Tech, based in Ontario, Canada.

20582 Old Montreal Road South Lancaster, ON K0C 2C0

"We" and "us" mean that business. "You" means the salon that holds the account, and everyone you give a login to. By creating an account or using Shelley, you agree to these terms.

2. What Shelley is

Software for running a salon: appointments, client records, invoicing, expenses, reports, online booking, reminders and an optional AI assistant. It is provided over the internet — there is nothing to install, and we run and maintain it.

3. Your account

• Accounts are approved by hand. Requesting one is not the same as having one.
• Give us accurate information and keep it current — some of it, such as your business address, appears on your invoices and on the messages you send, where the law requires it to be correct.
• You are responsible for what happens under your logins, including those you issue to staff. Keep passwords private and tell us promptly if you think one has been compromised.
• You must be at least 16 and have the authority to enter into this agreement for your business.

4. Subscription and payment

• Shelley is sold as a subscription. The plan, the price and the term are shown before you pay, and again on your receipt.
• You are charged once per term, and it does not renew by itself. Nothing is taken from your card automatically. When a term is ending we tell you, and you choose whether to buy another.
• Prices are in Canadian dollars. Applicable taxes are added and shown separately.
• Payments are handled by Stripe. We never see or store your card number.

5. If a payment is late

We will not lock you out of your own business records because a payment is late. If your subscription lapses, Shelley shows you a notice asking you to renew. Your appointments, your clients and your invoices stay exactly where they are, and you keep working. This is a deliberate commitment, not an oversight, and it is written here so you can hold us to it.

If an account stays unpaid for a long time we may eventually restrict new activity, but we will write to you first, we will give you at least 30 days, and you will always be able to export your data.

6. Cancelling

• You can stop using Shelley whenever you like — tell us and we will close the account.
• Because a term is paid up front and does not auto-renew, cancelling simply means not buying the next one. You keep access until the term you paid for runs out.
• If you cancel within 14 days of your first ever payment and have barely used the service, write to us and we will refund it. After that, a paid term is not refundable in part.
• Export your data before the account closes. See section 7.

7. Your data belongs to you

Your client records, appointments, invoices and everything else you put into Shelley are yours. Not ours.

• We use it only to run the service for you, and to do what you ask us to do.
• We do not sell it, rent it, or use it to advertise to you or to anyone else.
• We do not use it to train AI models.
• You can export it at any time, in a standard format, from inside the app.
• If your account closes, you have 90 days to ask for a copy. After that the account is switched off rather than erased — see section 7 of the Privacy Policy for why, and how to have your information genuinely removed.

How we handle personal information is set out in the Privacy Policy, which forms part of this agreement.

8. What you are responsible for

Some of this matters more than it looks, so it is worth being direct about.

• Consent from your own clients. When you send appointment reminders or promotions through Shelley, you are the sender. It is your responsibility to have your clients' permission, and to keep their information accurate. Shelley records who opted in and when, and puts your name, address and an unsubscribe link on every promotional message, so that the messages you send meet Canadian anti-spam law. It cannot obtain the consent for you.
• What you record about people. Only collect what you need, tell your clients what you are keeping, and respond if one of them asks to see or correct it.
• Using Shelley lawfully, and not to send anything unlawful, misleading or abusive.
• Not attempting to break into, overload, copy or reverse-engineer the service.
• Not reselling access, or sharing one login across people who should each have their own.

9. What we are responsible for

• Keeping Shelley running, and fixing it when it breaks.
• Backing up the database every night.
• Telling you before we make a change that would disrupt how you work.

We do not promise the service will never be unavailable. Software has faults, servers fail, and maintenance sometimes has to happen. We aim to keep interruptions short and rare, and to warn you when we can.

Keep your own copies of anything you cannot afford to lose. Our backups are real and they are tested, but they are our safety net for the whole system — not a substitute for you exporting your own records.

10. The AI assistant

The assistant is a convenience, and it is optional. It can misunderstand a request or get something wrong. Check its work before relying on it, exactly as you would with a new employee. Section 5 of the Privacy Policy explains precisely what it sends and where.

11. Suspending or ending an account

• You may close your account at any time.
• We may suspend an account that is being used unlawfully, that is damaging the service for others, or that has gone unpaid after we have written to you.
• Except where the law requires us to act immediately, we will give you notice and a chance to put it right first.
• However an account ends, you get your 90 days to retrieve your data.

12. Limits on liability

Shelley is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses — lost profits, lost bookings, or lost business opportunity.

Where we are liable, our total liability is capped at what you paid us in the twelve months before the problem arose.

Nothing in this agreement removes a liability that cannot lawfully be removed. If you are covered by consumer protection legislation, your rights under it are unaffected by anything written here.

13. Changes

• We improve Shelley continuously; features may be added, altered or retired.
• If we remove something you rely on, or change these terms in a way that matters, we will email account holders at least 30 days beforehand.
• If you do not accept a change, you may close your account and we will refund the unused portion of the term you have paid for.

14. Which law applies

This agreement is governed by the laws of Ontario and the laws of Canada that apply there, and the courts of Ontario have jurisdiction. If you are in Quebec, this does not take away any right Quebec law gives you, including the right to bring proceedings there where the law allows it.

15. Getting in touch

info@lazarustech.ca for anything about your account or the service. info@lazarustech.ca for anything about personal information.

Lazarus Tech
20582 Old Montreal Road South Lancaster, ON K0C 2C0